The Community is in Read-Only Mode as we get ready to unveil a brand-new experience. Stay tuned - something amazing is on the way!
I have been trying to contact someone for over a week now and the last time I spoke with someone it was the Friday before last and was told that I was going to be contacted on Monday because they could not figure out my issue I was having with my account and the app. But now I try to contact someone and I cannot get anyone to speak to me. In the app under contact us, it just keeps giving me an error. When I call it gets so far and hangs up on me. My internet is shut off because I was quoted a different price when I was on the phone and the sales person talk to me into getting the internet I got and he gave me a quote on what I'm going to have to pay. It is no $30 more than that. And it's only been on for 3 weeks and they shut me off already. I don't know what to do from here.
We never want customers to not be able to contact us when needed. We will send you a private message so we can assist further with your account.
-Toni
We tried to reach out via Private Message so we could look at your account and billing questions. As you can imagine, since we need to look at your current billing and account, we’d need to continue in Private Message. Please contact us if you still need support.
-John
Start a new topic or ask questions in the open forum.
