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Home internet

Msdc
Newbie
‎07-21-2025 07:14 AM

Account not found when trying to pay the bill 

I need someone to call me *****

also the internet is in and out I need a reset 

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vzw_customer_support
Community Manager
Community Manager
‎07-23-2025 07:20 AM

We're sorry to read about the issue with paying your bill. We want to help. We'll be sending a private message. ~Peter

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SynthpopAddict
Champion - Level 3
‎07-23-2025 07:53 AM

Is this for Fios, or the 5G Home Internet?  If you have a Verizon mobile account and the Fios isn't showing, there's a way to merge your user IDs so it all shows up in one place.  If your mobile account is prepaid, then the problem is that prepaid is a separate part of the company, so you can't link any postpaid services at all to a prepaid mobile account.

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I'm not a Verizon employee, just another customer trying to help.
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vzw_customer_support
Community Manager
Community Manager
‎10-01-2025 02:19 PM

We sent a Private Message to continue the discussion related to your bill payment inquiry. If assistance is still needed, please engage with us there.

For anyone facing a similar issue, you please refer to the link provided: https://www.verizon.com/support/pay-bill-faqs/

If you still require assistance, please contact us for support. -Red

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