Currently on a call now, still trying to resolve an issue since November. Long story short, I upgraded my phone to the 15pro with a promotion and shipped it off to UPS on time, have receipts to prove it. UPS proceeded to loose my phone and with no notifications from either company, my bill went right back up with the promotion gone.
I've been on hours worth of calls with representatives who keep filling out the wrong form and have yet to receive approval from a supervisor. They have all the proof that it was UPS's fault, not the customer and yet this bill overcharged has still not been corrected and I still have not been credited back the money that was charged due to UPS's failure to deliver. It is now February and I have over $100 owed back to me. How hard is this problem to fix, what type of complicated system is in place to not be able to fix this problem with all the proof? There was even a 3 way call with UPS where they stated they lost the phone! Seriously this has got to be one of the worst handled cases in customer support and if this isn't resolve on after this call I'm currently on I'm switching carriers and stopping payment on this phone.
It is certainly disheartening to learn that this issue is still ongoing since November, Sage2014. I know I would be looking for a resolution everywhere. We are here to help, and don't want to stick too many hands in the cookie jar. If the issue remains unresolved after your phone call, let us know, and we can take a look into the matter and find a resolution. Please let us know.
-Joseph
Start a new topic or ask questions in the open forum.
