How do I contact someone in upper management that has authority to correct issues on my account? I have spent 3 hours on the phone today with various agents, had my calls disconnected, been told they cannot transfer me back to the person I was speaking with, been told they cannot transfer me to a supervisor, among other things. I have been given misinformation from at least 4 agents and can't seem to get anyone to fix the issue. I have been a loyal customer to Verizon for many years and the customer service in return is astonishing. My calls get disconnected and noone calls me back, why do they ask for a callback number then?
Hello, VFW1971, sorry to hear you've had to reach out multiple times for the same issue. We certainly want to help make sure your needs are addressed. So we can better assist, we will be reaching out via Private Message.
-Lauren
I was promised a Loyalty discount 4 times and today I was told it will not happen and that the previous agents lied to me. That's what she actually said! I documented each call, each over an hour long and I even have an email from the customer care team rep acknowledging the discount. How do I speak with a manager to discuss this situation?
We've got your back! Sending you a private note now.
-Cryssie
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