How do I get customer service to actually listen to me?
NeedHelpNow11
Newbie

I have been dealing with a trade-in credit issue for 8 months, after having sent my device to Verizon and porting my phone number into the system.

I have spent countless hours on chat with customer service over several months. Every rep promises that the issue will be fixed and the credits applied to the next bill, but it is never applied. My account was acknowledged to be bugged, but no representative does anything except make the same promise that it will be fixed โ€œin the next bill.โ€

Can someone please fix this issue? This is the worst experience I have ever had with any company, period.

0 Likes
1 Reply
vzw_customer_support
Customer Service Rep

We're sorry to hear that you've been having problems with your trade-in and have spent so much time trying to get it fixed. We want to make sure this gets resolved, and we'll do everything we can to help you. We're going to send you a Private Message so we can gather more info.

~Jesse

0 Likes