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How do I pay my bill online with this "new & improved" My Verizon?????????

OK, I have payed my Verizon bill online for as long as I can remember. However, as of last month I can't even find a location to do so. I've searched all over the website, searched for online bill pay, etc., and still can not find the online location to pay my bill. Can someone PLEASE point me in the right direction? Shouldn't there be a specific bill pay area like before? This is so frustrating. I've called twice to customer service. Last month when I called, I had to totally reset my password, etc. and up popped a place to pay the bill. I figured when I logged on this month to pay, that it would all be there, but I was wrong. It's the same wild goose chase, trying to find how to pay. I was told I would be emailed directions to walk me through how to pay, but I haven't gotten it yet. Any help is appreciated.

Comments

Hubrisnxs

once you log in, at the top in the verizon menu, HOVER over account, and then hover over payment, and then click on any of the three options. one will say make a payment, the other quick payment, and the other auto pay.

kctx77

When I log in to My Verizon and hover over Account, there isn't a payment option. The three options are: Account Overview, Account Profile (submenu Residential) and My Perks. I can't for the life of me find a location to pay a bill....sigh... Smiley Sad

kctx77

You know, if I go to the menu bar BEFORE I log in, and hover as you suggested, the payment option is there. But when I click on it, it takes me to a login screen, and after I log in it doesn't take me to a payment screen, just the home page. Then if I try to go back to the top menu and do the hover again, the payment option is gone.

Hubrisnxs

You might be signing in with your email address instead of your main Verizon.com user id. Yes, in some cases its different. When you log in do you see your bill on the front page? If not then try doing the chat support link at the bottom under contact us. Ask them if your myverizon login is the same as your email address. You might want a copy of your bill handy, I think they ask for your account number or something.

Vrqqqqm

This not a Userid Issue, this is a Verizon wide problem that I have also been having for months since they upgraded their screens. I cannot get at my bill or pay it on-line. This forces us to use the phone line & pay an extra $3.95 for the privilege. I've been a Verizon customer for 20+ years but so irritating that Time Warner looking better everyday!

kctx77

SO GLAD to finally see I'm not the only one having this issue. When I call customer service, I get lots of "answers" but nothing pertaining to the problems I'm having. They don't even acknowledge that there's an issue, and that had me wondering if it was something only I am experiencing. I was sent to tech support once. The next time I was told an email with directions to walk me through the login would be sent to me, but I never got anything. So, here I am, waiting to find out HOW to see my bill. Apparently someone also enrolled me in paperless billing. I never agreed to that, and don't even remember anyone asking if I wanted it. SOOOOOO, now I have this paperless billing, which requires me to go online and view my bill so that I can PAY it...and that would be FABULOUS if I could find the darn location to do that!!!!!!!!! Hmm...is this some sort of way to force us into paying extra fees and late charges because we can't get to our bills...??

kctx77

Nope, I'm logging in with my User ID, not an email address. Going to try the chat support thing, as calling directly has proven to be fruitless.

djdixon91_2

I had a problem logging in to pay my residential bill this am. The login/password I use for MyVerizon & Verizon.com billing had always been the same since I became a customer. Today when I clicked "pay bill" I was given the message that I was logged in with the MyVerizon login and couldn't access my bill. Although I already knew my login/password here's what I had to do:

Open www.verizon.com in a new browser window
DO NOT log in, but click "View and Pay Your Bill Online" under the My Verizon sign in
DO NOT log in, click "Forgot User ID or Password?"
Select User ID and continue
Enter current password and Home Phone Number and continue
Answer the security question
Your User ID should now be confirmed
DO NOT continue, Click "forgot password"
Create a new password, make it different from the My Verizon one

This worked for me, HTH

rh97ad

Thank You so much for this info, I too spent over an hour trying to pay my #$%@ bill, after having had no problems for years. It seems this new Webpage is focused more on advertizing than on customer service. It is unbelievably frustrating to simply try to pay your #$%@bill online and ontime and be hampered by a website apparently put together by design or by ignorance to impede this.

flea2

If you pay on time they can't charge you a late fee and abitrarily change your plan, can they?

Ka-ching!

Me? Attorney General time.

Sunny3301

I've had FiOS for two weeks and I'm happy with the service. I'm very unhappy with the web site, however. Everytime I've logged on to My Verizon I've received a message saying I can only get partial access since my order is not complete. Not true - it's complete. I was unable to view or pay my bill so I called CS yesterday and after being bumped around to several departments, someone in the E-Service Dept "reset" my account. I could finally see my bill! For 15 minutes anyway - I got timed out and when I signed back in it was gone. I've tried seeing it on 3 different computers, but it never works. This morning out of nowhere it popped up on My Verizon, which I leave open on my work computer to check my emails and voice mails during the day. I didn't get timed out, either. It stayed on my screen for an hour, even with refreshing it. Then...down it went. I haven't been able to see my bill since this AM. this is very disheartening for a new customer, to say the least.

Sunny3301

It happened again. It's now Thursday and when I signed in I was able to see my bill and I didn't get timed out for almost two hours. When I finally got timed out I signed back in and my billing info was unavailable again! I don't know what the problem is, but Verizon should work on getting their web site in order. It shouldn't be so sporadic.

noslrac40

i have had verizon since feb 12th 2011 install date i still can not access MY VERIZON much less pay a bill. no one in customer sevice seems to care.. i have been calling since feb 14th and have easily spent 5 hours on hold since then and been told that department is closed now... i hope anyone thinking of switching to Verizon reads this and is aware of the abysmal customer DISservice.. to bad because the product ( TV INTERNET) is first class

mlh513

After reading the forum comments and seeing that I am far from alone in being able to pay my bill online, I remembered that I had to go into the Verizon site, log out and re-log in under a different user name (go figure?). Once I did this, I was able to get on without any problem.

dla2

used HTH's advice Smiley Happy it worked...ridiculous that I had to go thru that to pay my bill after Verizon forced me to change my sign in information to pay my bill on their "new, improved" website. someone should get fired for all the time I wasted dealing with this issue

unknown

Nothing but trouble since I got FIOS. Every month I have to suck up to Verizon and endure their lousy online customer service to have my password reset. I asked how I can keep this from happening and am to REMEMBER YOUR USERNAME AND PASSWORD

Since I email it to myself each month when they have to reset it I think I remember it.

Of course trying to reset it online doesn't work unless I know how much I owe. WITHOUT A BILL I CAN NOT KNOW THAT

I have to enter my home phone number WHICH I DO NOT HAVE

I rue the day I got this service and can't wait for my contract to end

half my channels go in and out but they swear nothing is wrong and I can not see to pay my bill or even get a bill

Not surprised my name without the number was taken

bulletproof54

I despise the fact that you cannot view any "pending payments". And lately on my account, payments have been randomly marked as cancelled, when I set them up days in advance. Spend literally hours on the phone transferring from one department to the next, only to be told "We don't know why this is happening"..All followed by a rude note on my Verizon billing page advising me if I DON'T pay 7 days BEFORE bill is due, "Your service will be interrupted" **bleep** ??? I think it's to time to go back to my old cable provider. AT least you could pay them on time and not have them screw it up.

bwager

It seems verizon can't handle credit card payments I posted a CC payment

called to check way I can't view the pending payment They said they have no

way checking it even though I have a conf # customer service is lost .Very disappointed

when is verizon going to catch up to the times ?

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