My husband died in March of 2022. In May of 2022 I called Verizon, sat on hold for so long that I forgot I was on a phone call and when it was finally answered, I spoke to someone with an accent so bad I couldnt understand him. I told him I wanted the line removed from my plan and naturally he tried to talk me out of it. I finally outright told him that the person who used that line was dead and would not be needing it anymore. He babbled something about the current billing cycle and that the phone would remain active until the billing cycle ended which was in about 3 weeks. To date, I find out that I have been charged for that line continuously. I was unaware of it still being an active line because my son has been paying the bill each month so I havent been on the account to view it. Now I would like to know how i contact Verizon wireless by email so I can instruct them to remove tht line immediately and refund me for all this time of paying for a line tht has not accrued any charges nor have any minutes or data been used on it the hone has not even been powered on ince then. I want a copy of what I tell them. Not a phone call where i dont have a hard copy of what has been said nor talk to someone from a comp;ete;y different country who cant speak proper English an be under a stood.
I don't know if you can get it handled at a corporate store or not. You will need a copy of the death certificate and might need to get the account transferred to you or son if you need to transfer the account owner from the husband to someone else.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
Hello, WitchyOne333. First and foremost, my deepest condolences for your loss. I know that tying up all the ends for your husband's billings must have been a very trying time for you and your family and I do apologize for the experience. Help is here. We can review the account to ensure the billing has ended. We do have some questions just to ensure we are on the same page. Did your husband's line have a Device Payment plan, meaning did he have a device that wasn't paid in full yet? If yes, did you return it or do you still have it? If there was a Device Payment, was it paid in full? Please let us know as we can help and look forward to hearing from you.
-Natasha
Start a new topic or ask questions in the open forum.
