My husband died in March of 2022. In May of 2022 I called Verizon, sat on hold for so long that I forgot I was on a phone call and when it was finally answered, I spoke to someone with an accent so bad I couldnt understand him. I told him I wanted the line removed from my plan and naturally he tried to talk me out of it. I finally outright told him that the person who used that line was dead and would not be needing it anymore. He babbled something about the current billing cycle and that the phone would remain active until the billing cycle ended which was in about 3 weeks. To date, I find out that I have been charged for that line continuously. I was unaware of it still being an active line because my son has been paying the bill each month so I havent been on the account to view it. Now I would like to know how i contact Verizon wireless by email so I can instruct them to remove tht line immediately and refund me for all this time of paying for a line tht has not accrued any charges nor have any minutes or data been used on it the hone has not even been powered on ince then. I want a copy of what I tell them. Not a phone call where i dont have a hard copy of what has been said nor talk to someone from a comp;ete;y different country who cant speak proper English an be under a stood.
