I have tried everyway possible to have my issue resolved using Verizon Care Agents. Verizon got paid, but still hasn't resolved my issue.

[i2ripped]

I am utterly fed up with Verizon at this point. I have spent hours on the phone with agent after agent and the only thing accomplished was wasting my time, added aggravation, and no answers. Yet Verizon got its money no questions asked. The short story I voluntarily suspended my second line for one day. Even though its clearly printed that in doing this no other account changes would be made and nothing would be affected in my account. However, my auto pay somehow disappeared, my payment was then delinquent and for 2 months I have been trying to resolve this. I now have a bunch of surcharges on my bill and even though I was told over and over that this issue would be resolved, that the monies would be wiped clean and as of yesterday a corporate customer care agent offered a whopping additional $20.00 for my time and aggravation since they recognized that this is an issue on Verizon's end only to wake up today, check my account and see that even though I paid in full yesterday Verizon is trying to renege on its words and wants an additional $10,00 from me. Its pretty clear that Verizon will easily take my money, but is running me around and around failing to take responsibility for its mistakes and still hasn't resolved the issue or explain how it happened. I welcome a full review of my account and most importantly a review of all of the telephone calls in which Verizon records for Quality Assurance. Then I would like a truly qualified Verizon representative to call me. This is a complete joke and even though I have been with Verizon since 1989 when it was Verizon Nynex Mobile which is probably longer than any agent I spoke to has been alive I can now see why all of my friends have switched to other companies. Over 20 years of loyalty and my phones were disconnected yesterday despite the countless calls I made.

[vzw_customer_support]

We appreciate and thank you for your loyalty for all these years. It is definitely not the experience we strive to offer you, we make no apologies for your recent experience and would like you to allow us the opportunity to closely review your situation and options. To  better assist, I'll be sending you a Private Message, please reply to it, so we can get started. 

~Maria

[i2ripped]

Even after an hour on the phone with Executive Customer Care my account is still wrong and I just received another notice that my service will be suspended today if its not fixed.  Since 1989 when Bell Atlantic Nynex Mobile started and the first shoulder carried corded cell phones came out I started as a customer. It is now 2024 and 35 years later. In all of those years of paying my bills in full and on time I have dealt with a wide variety of issues, but mostly minor things. I would get my  hairs a bit raised every time a new phone was launched and the deals for existing customers stunk in comparison to what was offered if you switched to Verizon. However, this ongoing issue that started at the end of this past December has been pathetic and all Verizon has managed to do is try to blame the issue on me. Then find excuses, and not take responsibility for the initial error and continue to make additional errors because it outsources is agents who cant understand English, use deflective tactics, and completely ignore any possibility that combining a drawn out computerized prompting system, outsourced agents that can't communicate in English using some sort of scripted responses only aggravates the customer even more. As I stated end of December I suspended a line for I believe just over a day. I do NOT care what you try to say, that is all I did, suspended my second line, I did not touch any other account setting. When I tried to log into my account to put the line back in use, a Screen Popped Up that Said, "My Account Has been Suspended for failing to Pay my Bill" I couldn't reactivate the line unless I entered a form of payment and paid the amount off.  This payment was done on my Amex because I did not have my banking info on me. Note that for the last 20 years I have been on autopay! I never missed a payment! I did NOT shut off autopay!. After I paid on Amex I started calling Verizon asking WHY WAS MY PAYMENT METHOUD CHANGED? WHY WAS I FORCED TO PAY A BILL, I AM AND ALWAYS HAVE BEEN ON AUTO PAY? I called over and over and explained this over and over. I spoke to a supervisor who acknowledged that this should not have happened, stated it was a glitch, credited my account the extra charges and Despite what the Executive Rep that called me tried to say, That agent removed my Amex card as payment method and she failed to take care of the issue because she couldn't understand English. I asked her to put my account back to the way it has been for 20 years. My bank set as autopay and the amex card taken off so I would receive the auto pay discount. The last rep tried to tell me that I took myself off auto pay and he refused to connect all of the obvious dots. LISTEN TO THE RECORDINGS YOU MAKE FOR QUALITY ASSURANCE!

[SynthpopAddict]

Sorry to hear about your experience.  Assuming your account is not on "cash only" status, you could try calling the automated number to get your autopay set back up: 866-868-3882.  You'll get a text afterwards asking you to respond with "enroll" if all goes well, and once you text back the "enroll" reply, the autopay is good to go.