I need my final bill!!

[Frenchiemom]

I desperately need help. I moved from Verizon to another carrier on May 1st. I have been attempting to retrieve my final bill since that day, to turn into my new provider to pay off my phone balance. It is a significant amount as we have multiple lines. I no longer have access to the app or online. I can’t get access through the disconnected site as it says it can’t find me (I think I know my name,SSN & zip but hey, who knows). They can’t locate me in the store due to the same reason I just stated. I have talked to multiple customer service reps. They all say that bills have been mailed to me although I haven’t received them. I have not moved and have owned this home for forever. The address hasn’t changed. They can’t email it to me. They can’t email it to the store for them to print for me. I received an email with my amount owned but can’t access the bill or explanation of benefits. I am running out of time as I only have 60 days to submit this info to my new carrier for them to cover it. It honestly feels like they are intentionally doing this. Has anyone had a similar issue and how did they resolve it? 

[vzw_customer_support]

Hello Frenchiemom: Sorry to hear you ended your services with us and are having trouble retrieving your final invoice. I see you've attempted all the standard steps we typically recommend but have been unsuccessful, so I do apologize that it's taken some time to resolve your concern. Please be on the lookout for a Private Message from us offering further assistance.

-Christy

[SynthpopAddict]

What about trying the one-time bill pay site, if you haven't received the bill via snail mail yet?

https://www.verizon.com/digital/nsa/nos/ui/payment/otp/login#/

From what I've read in the forums and in my own experience with another carrier, seems like it takes 2 months before everything clears out of the system.  Your first "last bill" is for the last month of mobile service.  If you had outstanding balances on devices or other stuff, that gets put onto another "final bill" which is mailed after another billing cycle.  If you got an email of your outstanding balance, what about taking a screenshot of that to give to your new carrier?

[vzw_customer_support · Accepted solution]

Resolution Update: By partnering with support, the issue of the missing final bill was resolved. If others encounter similar problems with accessing a final bill, we offer a few options to help with this.

Bill reprints can be sent through the mail by our support team. Additionally, if your account is disconnected, you can view/print past bills for up to 6 months after disconnection by signing in to My Verizon with your User ID. Disconnected accounts cannot sign in using the ten digit mobile number. If you've forgotten your User ID, you can retrieve it here: https://secure.verizon.com/account/forgot-user-id/start

As a final alternative, we can also validate an account in person at one of our corporate locations using a valid ID. To find the closest corporate store in your area, you can use our Store Locator here: https://www.verizon.com/stores/

If you still require assistance or have any questions, please contact us for support.

~Izzy