Hi.
I upgraded my two iPhone 15 Pro Max devices to the 16 Pro Max through the early upgrade program. I have returned the two 15 Pro Max devices and confirmed that the shipping was completed, but Verizon is still charging me for these devices—about $1,200. Even when I chat with customer service, they just say they’ve taken care of it, but nothing changes. I’m worried because this same situation repeats every year, and I’ve had to pay the $1,200 and then get the credits back in installments several times. With less than two weeks remaining, I need someone who can clearly sort out my charges.
I know I would share your concern if I was billed for devices that I had returned, Jun3489. I would be happy to look into this and see what can be done to help get this resolved. Please be on the lookout for a private message from me, since I'll need account access.
-Joseph
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I can not send a message now 😞
I didn't send a PM before
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