I returned my wireless modem on 15th March but I was still charged 219 dollars and I need a refund

[ShuaibMR]

I returned my wireless modem at Manhattan Blvd UPS on 15 March. 

Modem cost 219 has been deducted from my Bank account. Please help with the refund process I want it refunded to my account. I’m traveling and unable to call. The chat option gives me an error 

[datapower]

Hello @Kamcleo7,
We understand how frustrating this situation is, especially while traveling. Since you've returned the modem but still see the charge deducted from your bank account, here’s what you can do:

1. Verify the Return Status
• Check your UPS receipt or tracking number to confirm Verizon received the modem. If available, note the delivery date and reference number.
2. Confirm Verizon's Processing Timeline
• Refunds for returned equipment typically take 7–14 business days from the date of receipt. If it’s been longer, Verizon should provide an update on the status.
3. Alternative Contact Methods Since Chat Isn't Working
• Message Verizon on Social Media: Try reaching out via Verizon's Twitter Support or their official Facebook page.
• Use Verizon's Online Support Form: Submit a refund request through the Verizon Contact Us page.
• Email Verizon Support (if available): If Verizon offers email support for billing issues, this may be another option.
4. Request a Refund Confirmation

• Ask Verizon to confirm that your modem return has been processed.
• If the refund is delayed, request an estimated timeline and escalation if needed.

Let us know how it goes—we’ll do our best to assist you further!

[vzw_customer_support]

Thanks for letting us know. I am sending you a Private Note. -Ross

[vzw_customer_support · Accepted solution]

We had sent a Private Message to continue the discussion related to your billing issue. This situation is specific to an individual account, so we will need to continue in Private Message to fully resolve the concern. 

The My Verizon App/Site is available 24/7 to help our customers answer common questions around their bill and clarify charges: https://www.verizon.com/support/view-bill-online-faqs/

If you still require assistance or have any questions, please contact us for support.

-Alex