Good evening, like other many customers, I have no idea why I cannot use my Verizon dollars through apps. I can see my Verizon dollars through Verizon visa app easily, but what I can see was the white screen with "Please wait" I used PC website to use it and the website said" "You cannot use this feature". I tried to solve my problem by calling all three companies: Verizon customer service, Verizon card customer service, and Synchrony card customer services. Surprisingly, all three departments are having same answers: "It is not my duty, I can explain how to use the dollar, but I cannot do more. Find other departments" WHAT? I ALREADY TRIED ALL OF THEM!! I used this Verizon credit card more than 4 years with a trust of both Verizon and synchrony bank, which led me to earn $1,100 Verizon dollars! Today, I lose those trusts with a result of 5 hours speaking led: NOTHING. I really want to get my Verizon dollar back, so demanding a representative to solve my problem is my right as a loyal customer. I DEMAND IT RIGHT NOW!
Hello seoh1945. We are sorry to hear you are having issues redeeming your Verizon Dollars! Are you registered as the Account Owner or Manager on My Verizon? You can check by going to your My Verizon App, tap on Account, Profile and Settings, and it will show your role at the top.
-Dee
Good afternoon. I asked to the Verizon fios representative and the one said there is only two type of account exists, primary or secondary account. I only have primary account. I hope you response to me as soon as possible. Thank you.
Hi there! We want to ensure you get access to your Verizon dollars. I have sent you a private message to get started. -Nikki
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