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I was informed that there would be a $10 fee of I wanted to speak to a live person regarding my billing issue.

Insult to injury, trying to keep myself from drowning in a self inflicted wound. Verizon wasted NO TIME at all taking me to task for a bill not paid on time.

The recording actually TOLD ME "there will be a fee of $10 to speak to a live service rep"

I have paid WEEKS,WEEKS

early for months now. I will eat the service $25 service late fee

But to cancel my bank auto debit discount of $10/mo for the remaining 29 months of my payments remaining..

Effectively penalized me $ 325 for this incident. And the fees started pilingng up QUICKLY.

Well, I don't intend to go anywhere just yet.

But I will make sure that record is set straight before I am done

Believe it

Comments

Verizon_Support

Thank you for bringing this to our attention. Verizon is always willing to help and review options in unexpected situations for our customers. We'd like to review your case closely. I'll be sending you a private message to continue assisting you. Please reply to it as soon as possible.

~Maria

SynthpopAddict

This may just be me, but I thought I saw something on the website or elsewhere in the forums that if you manually pay your bill early instead of letting the autopay process when you're signed up for autopay, then you do not get the autopay discount for the manual early payment.

I do know for certain from having read numerous threads on the topic that if an autopay transaction declines for any reason, then the system cancels your autopay and you aren't allowed to sign back up for autopay for 6 months. Wish there were a way around this ban because things can happen, but I've no say in it.

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