I was billed for a month of service after my phone had been cancelled and disconnected. To be clear, my $14.25 bill was set to autopay and I was assured that no additional bills would be sent when the service ended. I received a bill in the mail and then called to dispute it. I was told that it was pretty clear this was an error, that it would be escalated, and to ignore the bill. I never heard anything back. I called back today to check on it and was transferred to an outside collections department without the CSR even telling me that it was happening. I am posting this here as it seems like the only way to get this cleared up at this point.
