Incorrect Billing - Charged twice for a service that I am not using

[user55555]

Hi Verizon, 

I am having issues with my bills for long time. I have been double billed for services that I never received nor activated. Every time I call customer service they say they will raise a ticket but never followed back. I have raised 5 tickets so far but noone replied back with a response. I am super annoyed off of your service and I really need someone from your management team to address my issues. 

Please escalate this to your leaders and have my bill fixed. 

[vzw_customer_support]

user55555, we want to make sure that your bill is accurate, and we'd be glad to help. Please tell us, what are the services that you are being billed for? Could you please tell us more about how you're being double billed?

~Izzy

[vzw_customer_support]

Good morning, this is a courtesy follow up regarding your billing dilemma. Our goal is to provide the support you need. Please reach out at your earliest convenience, so we can be sure we addressed/resolved all your concerns.

~Gilbert