On my last bill I was incorrectly charged a past due for a bill that was paid. I have auto pay so there no way a bill can not be paid. I have called several times and they even said a ticket was sent for further investigation. No response as noted in email about the investigation yet they could still charge me. I ask simple questions on what a couple of charges are and they give me the run around. So 2 times now they say they are putting a ticket to investigate. This simple fix has become terribly complicated.
Did you check with your bank to make sure that autopay went through? If you recently got a new credit or debit card, the expiration date and CVV number were updated, but from what I've read, Verizon's system doesn't automatically update that stuff; you have to change that within your account yourself.
Hey there, Akelliott4041, we can take a closer look at your account balance and payments. So we can best assist, we will be reaching out via Private Message.
-Lauren
This is an update on this post, finally I got them to agree to a refund and I received a text confirming this refund on November 5th, however, as of this date I have not received the promised refund.
@Akelliott4041 wrote: This is an update on this post, finally I got them to agree to a refund and I received a text confirming this refund on November 5th, however, as of this date I have not received the promised refund.
Thank you for the update and we want to ensure that you receive any anticipated refund. Can you confirm for us if the refund has processed for you since this update? If not, please let us know here so that we can work to investigate further.
-Andi
As of today, 11.25.24, I have not received any refund.
Following up on our previous messages. When was the request for the refund submitted? Do you have any confirmation for it?
~Freddy
I received this text on my last call with a supervisor on November 5th.
Verizon Msg: Your Payment ticket PH9341616 has been resolved and amount of $230.74 has been reversed to your payment source.
Today I called Verizon to get an update. First of all I was on the call for 1 hour and 38 minutes, approximately 15 minutes of it was actually talking to someone. The rest I was on hold as he did research. All that did was that he tried hard to convince me that the amount in question was something other than a wrong charge by Verizon. As I look at, the issue was resolved with the exception of sending me the credit. This is completely frustrating.
Hello Akelliott4041. We're very sorry to learn that you are still having issues with the refund. We will be sending you a private message to further check into this for you.
~Ivone
As of 12/14/24, still no refund, I am so angry that I was given a message that the issue was solved and refund will be issued, then when I follow up we go through the same "researching" by a customer service rep and then he tried to change the facts, that at least 4 other people have reviewed, in order to NOT SEND ME THE REFUND A "SUPERVISOR" SAID WAS RESOLVED!!. Is this the way the customer service reps are trained? I like my service but this incident has left a real bad taste in my mouth.
Hello, Akelliott4041. Help is here as we can check on the status of your request. I have sent you a Private Messge for further assistance.
-Natasha
Hello, Akelliott4041, we can take a closer look at your account to see what's going on with your request. So we can better assist, we will be reaching out via Private Message.
-Lauren
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