Signed up for Verizon cell service a year ago. 6 lines and a watch . No issues set up auto pay all good . Fast forward a few months and autopay discount isn't available on auto pay with a debit/credit card. Fine no biggie, go online and set up for direct bank bill pay to keep my discount. After a few months of sorting that out and going to my bank I find out the issue was that set up process with Verizon. I enter the info in manually . Great autopay working getting the auto pay discount all good. My mother in law passed away and she was the sixth line on the account . We go to a corporate store with the death certificate and her phone . No issues they cancelled the line and didn't charge anything . A week later I get an email that I canceled my auto pay . I didn't authorize this no one was one the app or website to authorize this . Now I only have two options to set up credit/debit card ( ineligible for autopay discount) or Verizon credit card.(I don't have ). I don't get the option to set up with my bank account. Its now say ineligible for Bank account pay . I call customer service. They don't know what why or how . They contacted finance . The finance dept said " your ineligible for bank pay . Go to a Verizon store" . Is this a push for the Verizon credit card?. Is it discrimination to those with poor credit?.
