Ineligible for bank payment
braves011
Enthusiast - Level 2

I got an email saying my bill was past due and I log in to investigate only to find out that my autopay has been turned off and I can no longer pay with bank account. Only a credit card (which I do not own). I have been with Verizon for ten nearly ten years and have never missed or been late on a payment, what gives?

37 Replies
vzw_customer_support
Customer Service Rep

Oh no. Auto-Pay is one of the greatest options to make sure my bill is paid on time, and I am concerned to learn yours was turned off. To better assist you, tell us a little more. What happened before this, was the account changed? Have you been able to check with your bank if the last payment was rejected?

 

~Maria

braves011
Enthusiast - Level 2

I changed banks but made the previous months payment with the new bank.

vzw_customer_support
Customer Service Rep
@braves011  wrote: I changed banks but made the previous months payment with the new bank.

It sounds like there was a failure for the payment to go through, which can cause what you described. To see what's currently going on in full, we'll need to take a look at the account. I'm sending a Private Message so we can do that together. 

-John

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vzw_customer_support
Customer Service Rep

We want to help you find an explanation for your bank payment issues. Please let us know when you're available so we can help.

~Jesse

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Beachguy1
Enthusiast - Level 2

Folks, mine was turned off and I have been on a chat with 2 Verizon people within Billing for over 2 hours.!   They can't fix it.   Horrible service on this folks.   You really need to fix it.   Verizon is charging me with the loss of my $10 discount.   

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vzw_customer_support
Customer Service Rep

Thank your reaching out to us on this platform. In order to continue eligibility for the Auto Pay discounts, these are the accepted payment methods:

  • The Verizon Visa Card and the Verizon Business Mastercard are eligible for the Verizon Auto Pay discount on select plans.
    • Any other credit card payments are not eligible for Auto Pay discounts.
    • Any debit card payments are not eligible for Auto Pay discounts.
      • Customers who have an existing discount from a debit card are eligible to keep their discount if the customer needs to change to another debit card (ex: lost/stolen, expiration date change, etc.).
  • Accepted payment methods (through a checking or savings account) that provide the autopay Discount:
    • The Verizon Visa Card
    • Verizon Business Mastercard
    • Home Banking
    • Automated Clearing House (ACH)
  • More information on the link below:                                                                                https://www.verizon.com/support/pay-bill-faqs/

~Maria

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Beachguy1
Enthusiast - Level 2

It appears to be a systemic problem with Verizon.   I have been online with two different Verizon reps for 2 hours now!   They can't fix the problem!    So, now I'm stuck with using a credit card and I lose the $10 monthly discount.   I'll give Verizon a grade of "F" for service 

vzw_customer_support
Customer Service Rep

Thank you for your feedback. Please log in to the My Verizon account owner profile (if possible from a PC/Laptop/Tablet) and follow the steps below. Let us know how it goes:

Sign in to My VerizonSelect Bill > Manage Auto Pay > ManageFollow the prompts to update or add a new payment method.

 

https://www.verizon.com/support/knowledge-base-301813/

~Maria

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Ghhhf
Newbie

This happened to me as well ...however if you pay your bill in advance I think you can still get the discount ...I think.  it seems that way to me,  I looked on my bill recently and I paid  it. 2-3 months in advance and appears like I'm still getting a discount, with paperless billing setup. But I may be wrong,  it just may be in between billing Cycles or something.

 

But,     I had exactly the same thing happen as you. I changed bank accounts and although I upgraded my new bank account information they still ran autopay on my old bank account so I end up getting the same message. 

They should be able to manually remove this especially for older accounts like ours.   I've been with them for 12 .   I have several lines and Im paying over  $3K a year.  . My bill has fluctuated  here and there but on avg. It's about  $325  a month and if you figure that out over the 12 years that's what $46,800  that I have paid to Verizon Wireless.  But for a company the size of Verizon they could care less if they lose a customer like me!!   With so much money that  they  generate , Im basically  a pimple on an elephant's butt.   

They really need to come up with a better system and not  be so rigid with their policies. is almost like penalizing people, due to banking error.  In fact,  it's discriminatory.

At the end of the day,  I'll probably end up changing service providers because of this.  Not like this discount saves  me a bunch of money, my discount is about $18 a month for auto pay... but it's the principle of the thing!!!!

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vzw_customer_support
Customer Service Rep

We appreciate the additional details. We recommend checking the saved payment method, and trying to process it once again. If the problem continues, let us know, and we'll be glad to look into it.

~Freddy

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braves011
Enthusiast - Level 2

I cannot make a payment because my account is ineligible. 

Opfal
Enthusiast - Level 2

we are using the same bank account, that we been using. And we never paid our bills late.  And now we get charged $60 for something that is not our fault. Looks like Verizon wants to push their Credit card

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vzw_customer_support
Customer Service Rep
@Opfal  wrote: we are using the same bank account, that we been using. And we never paid our bills late.  And now we get charged $60 for something that is not our fault. Looks like Verizon wants to pu sh their Credit card

Opfal, I use my bank account to pay a lot of my bills, Verizon included as well. It makes things easier and ensure nothing gets missed. I appericate being a great customer paying on time, and sorry there was some sort of charge. Can you give a bit more detail on what kind of charge you saw? That will give me a better idea of what happened and options to review it. 

-John

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Opfal
Enthusiast - Level 2

It said autopay could not be applied. Account is ineligible. And we been charged 2 x $30 from Verizon because they were not able to apply auto pay. But we were told we can pay with an checking account ??

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Opfal
Enthusiast - Level 2

We have the same issue. Signed up for auto pay. Get the message thank you for your payment. Then couple days later get the message that bill was not paid. Pay again + $ 30 !!! same thing. Thank you for your payment.  Couple days after that your account is ineligible. Before it said you can have auto pay with an checking account. We pay again and Verizon is charging an extra $30. So now we paid an extra $60 !! Not very happy

vzw_customer_support
Customer Service Rep

We're sorry to read about the issue with your Autopay. We're here to help. Were any changes made to your account before this issue started? ~Peter

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Opfal
Enthusiast - Level 2

No, we use the same bank account. Still not resolved. Also can't claim our promised Samsung Chrome book or Target gift card. Lots of promises ....no return. Just like free cloud. Then you chat with customer support and they say you not eliglible. Then you copy and paste your account info and they run in the same problem. Not very user friendly

 

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vzw_customer_support
Customer Service Rep

I know how frustrated I would be if I was having the same trouble after setting up automatic payments as well, Opfal. We can help with that, and with any missing promotional items. Since we will need account access, please be on the lookout for a private message from us.

-Joseph

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Jclark82
Enthusiast - Level 1

This has happened to me twice now what gives

vzw_customer_support
Customer Service Rep

Hello! Being on top of your account is crucial, especially if you are managing your bank payments. Our goal is to help you in the best way possible.

 

Check out our payment methods through this link: http://spr.ly/6608YrKli..

 

We sent you a Private Message. Please review at your earliest convenience.

~Gilbert

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