I have received the email for the installation fee waiver. It's my second bill but still this amount has not been credited back. Called customer service and they said this has been escalated and I would receive an email to tis effect but didn't receive one after 3 days. Please do the needful to credit the same in this bill itself.
Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents, who will be assisting you privately.