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International Plan Billing Issue

I am truly at my wits end with Verizon. I have been a customer for almost 20 years and I am very close to leaving Verizon. I have chatted, called, chatted again, called again and again. Spending HOURS on this issue and every time your Customer Service Reps promise me that my issue is solved and the credit will show on my account. To date, I still do not have a credit on my account.

We traveled internationally at the end of May (May 26-June 16). I added the "international" plan to 3 out of 4 lines on my account. On May 25th I received an email that my international plan had expired. I called in and was told that everything was set on my account and not to worry. When May's bill came out I was charged the international plan from May 23 - June 22. When June's bill came out I was charged AGAIN for the international plan from May 25 - June 24.

My last correspondence via chat I was told that my issues was being escalated but not to worry I will get a refund and I was given a reference number (I have a screenshot) *****. Today my July bill generated and guess what...no credit.

So I called once again and I was told the max credit they can give me is $100 and that I need to call back in a week to get the other $150+ that is owned in credit.

Comments

Verizon_Support

Thank you for your loyalty these 20 years. Your time is valuable to us, and we'd like to help as fast as possible. Please tell us, have you been able to claim your credit via My Verizon?

~Maria

camk14

Maria,

No, I am only seeing a credit of $100 but I was overcharged by $249 plus taxes and fees. I was told it a system limitation and I need to call in 10-14 days to request the remaining credit.

Verizon_Support

Thank you for the insights. To better assist you, I'll be sending a Private Message. Please reply to it, so we can take a closer look.

~Maria

Chosenone1

Literally the same is happening to me. I’ve been over charged 522.24 from March till now…..

SynthpopAddict

If you were double charged for the international service plan in one month on one line, that's a mistake on Verizon's part and why they are making it difficult to get a refund baffles me.

However, if you have recurring charges every month for the international service plan and don't want it...that's because there are 2 different options for the international plan. One is a one-time use plan and the other is a monthly subscription. If you accidentally signed up for the monthly subscription, you have to unsubscribe to it in My Verizon > Account > Plans > Manage Your Perks > toggle off any perks you don't want > Confirm. I am guessing CS cannot remove it because you have to be the account owner or manager to change your perks.

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