I have canceled my international plan but Verizon keeps billing 400 per month. I have called texted and have been told the plan is shut off. But in reality I amstill being charged
I am wondering if whomever you spoke to doesn't have the rights to remove services/perks from your account, because you need to be an Account Owner or Account Manager to cancel subscriptions such as the monthly international plan subscription. See this link:
https://www.verizon.com/support/knowledge-base-304582/
Hello, kriebe22, we want to make sure your plan doesn't include extras that aren't needed. So we can better assist, we will be reaching out via Private Message.
-Lauren
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