International calling plan cancelation

[kriebe22]

I have canceled my international plan but Verizon keeps billing 400 per month. I have called texted and have been told the plan is shut off. But in reality I amstill being charged

[SynthpopAddict]

I am wondering if whomever you spoke to doesn't have the rights to remove services/perks from your account, because you need to be an Account Owner or Account Manager to cancel subscriptions such as the monthly international plan subscription.  See this link:

https://www.verizon.com/support/knowledge-base-304582/

[vzw_customer_support]

Hello, kriebe22, we want to make sure your plan doesn't include extras that aren't needed. So we can better assist, we will be reaching out via Private Message.

-Lauren