Invalid $50 Verizon Gift Card Purchased Online

[april2025]

@vzw_customer_support 

I'm tired of  dealing with the customer service representatives who promised to solve the issue but still NOT solve the issue. I'll post the updates in real-time until this has been solved.

I purchased two $50 gift card online and recieved both on the same day. One $50 gift card is valid and then I used it. However, the other $50 gift card is invalid when I checked the balance. I think that one was not activated properly when it was shipped to me. I tried to the customer service online chat for many hours. They said they submitted a ticket for me a week ago but I heard back nothing. I contacted the online chat again and they have still have no clue.

Updates:

9/8

• Contacted Online/texting CS rep #1 , I  request to submit a ticket about invalid $50 gift card;
• CS rep #1 asked for gift card number and pin, so confused and no clue how to solve it or how to submit a ticket. After a few hours after she checking my acccount, she got confused with the other used $50 and try to end the conversation.
  
• I told her that she was completely wrong. The used gift card has a blance of $0 but the invalid gift card just says "invalid". I insisted to ask her to submit a ticket.
• After another few hours, CS rep #1  finally asked her supervisor to submit and ticket and kept promising me that the problem will be solved. I will get a new physiscal gift card replacement and expected to hear back on 9/13.

9/13

• Contacted online/Texting CS rep # 2,  I asked for the status of the ticket. CS rep # 2 asked for the gift card number and pin again. I'm tired of repeating the same story again and again so ask CS rep # 2  to read the previous conversations and check the ticket status.
  
• CS rep # 2 couldn't find the ticket initially and got confused again. After a long time, CS rep # 2 finally found the ticket and told me it was submitted mannually so didn't connect to my account.  He  promised again that this will be solved and expected to hear back before 9/18.
  
• Replied to the other's post and received the private message with the link for chat. However, the link from the private message is empty when open with safari on cellphone and Firefox on the laptop.

9/17

• Finally found out the link in the private message could be opened with Edge browser and left message but no response.
• Replied to the private message but limited 1 private message per day. Received a reply asking for more information so I repeated the story again but no reponse yet.
  

To be continue.....

It seems like this problem happen so many times when I searched on this community and Reddit. However,  Verizon still keep sending the invalid  gift card purchased online. This is so disappointing! I'm not sure if  I will purchase gift card again online again in the future and afraid that Verizon will ship the invalid gift card to me again.

I don't know when this will be solved or it will actually be solved. Days? Weeks? Months?  Shall I submit an complain on BBB and/or FTC? Shall I try to reach out Verizon on X/twitter? 

I just want a valid $50 gift card that I paid for.

[april2025 · Accepted solution]

Ok, here is th updates. It seems like the community private message link is the right person to contact and most helpful ones. Avoid the texing/online and maybe the phone customer service repersentative for this issue.

9/18

• Contacted the text/online customer service rep #3 to ask for ticket status. No response.
• Finally connected to the private message link on the communitiy private box. She couldn't locate the previous ticket number CS Rep#1 submitted for me. Either the CS Rep #1 got confused or messed up with the ticket submission and gave me random number.
• The private link CS rep is actually helpful and submitted a "payment hub request"  ticket for me witht the ticket number starts with "PH". The ticket is expected to be solved within 3 days.

I will update once it has been solved.

[april2025 · Accepted solution]

Ok, here is th updates. It seems like the community private message link is the right person to contact and most helpful ones. Avoid the texing/online and maybe the phone customer service repersentative for this issue.

9/18

• Contacted the text/online customer service rep #3 to ask for ticket status. No response.
• Finally connected to the private message link on the communitiy private box. She couldn't locate the previous ticket number CS Rep#1 submitted for me. Either the CS Rep #1 got confused or messed up with the ticket submission and gave me random number.
• The private link CS rep is actually helpful and submitted a "payment hub request"  ticket for me witht the ticket number starts with "PH". The ticket is expected to be solved within 3 days.

I will update once it has been solved.

[april2025 · Accepted solution]

9/19  Problem solved. The other $50 gift card is valid now and I’m able to use it to pay my bill. it’s much faster than I expected. I guess I just need to find the right person and submit the right ticket to right team to solve this.

[Nilsa_VZ]

@april2025 Thank you for sharing this information and for being such a huge part of the Verizon family. We appreciate you. 

Thank you @vzw_customer_support!