Iphone upgrade

[Krishna18]

I had a frustrating experience with Verizon Wireless while upgrading my iPhones. An agent promised me an existing customer deal, but after signing up in early November, I found no such deal in the documents. I canceled the order, never received the phones, yet charges persist on my bill. Despite three calls to customer care in the last two months, the issue persists. Frustrated, I discontinued my association with Verizon. Now, I've received a final bill of $3748.66, and I'm unsure of the next steps.

I raised Support Request 3 days back  but no response yet

Support request #:
*****

[vzw_customer_support · Accepted solution]

Krishna18, we're so sorry to hear that you were billed for a device that you did not receive. We'd be happy to take a closer look at your account and help find out what's going on. To better assist, we'll be sending a Private Message. 

~Izzy

[Krishna18]

I have yet to receive your message. Could you please prioritize my request? I currently lack sufficient funds in my bank account. Kindly take the necessary actions.

[vzw_customer_support]

Hey there, Krishna18, we have reached out via Private Message. Please send us a reply when you have a chance so we can continue to assist you.

-Lauren

[Krishna18]

I'm unclear about the concept of a private message. I replied to the SMS on my mobile ending in 9790. Is there an alternative way to contact you.

[Krishna18]

It has been over two weeks since I raised a ticket, and the issue remains unresolved. Am I expected to make a payment of $3748.66 for devices I never received? Is this how Verizon operates?

Account: *****
Invoice: *****
Billing period: Dec 18 - Jan 17, 2024
Due Amount: $3,748.66

Support request #:*****

Ticket: *****