Is anyone else getting charged the $12 fee for the 12GB shared data plan?
Enthusiast - Level 1

I have been getting charged a $12 fee for the 12GB shared data plan "Due to rising operational costs" since 7/19/2022.

Per the following link, it only mentions the Shared data plan 5GB and 10GB.  There is NO mention of the 12GB or greater plans.   I have since been able to get a credit for the fee for this year, and now struggling to get a credit for the last 5 months of 2022 .

If you're not aware of this, make the call to get a credit.

#sharedplan #fee

1 Reply
Customer Service Rep

We know how important it is to make sure you are being billed correctly, and we are here to help. We have sent you a private note to better assist you.