I've been with Verizon for over 8 years now and have always had a wonderful experience with the company as a whole. They've always addressed my issues and corrected any problems I've brought to their attention. However, in October I needed to upgrade 2 of my phones. I originally ordered the phones through the online process. The next day the ordered showed on backorder so I reached out to the support team and the chat representative was nice enough to cancel the order and help reorder everything for me. They informed me the only reason the phones were on backorder was because of the color of the device which wasn't an issue. They additionally informed me that the trade in was actually better than my original offer and they were going to put in as this new trade in offer to get me a little more for my trade in phones. I received the phones without issue and followed the process of returning my old phones to a Verizon store in person. In store SOMETHING happened causing the associate to reprocess the trades... I don't know what but it caused my credits to get canceled and an entire snowball of affects... They assured me, nothing would change but obviously it did otherwise I wouldn't be writing this story... I received my first bill and thought everything looked ok... then my second bill showed a 1 time charge back of 220$ for a promotional credit and then additional charges on the 2 new lines for charge back credits as well. When I reached out to Verizon support the assured me everything would be resolved and reissued my credits for the new lines but never the 220$ so I reached out yet again, AGAIN Verizon assured that everything wrong was on their end and they would make this better. They requested I wait until the next billing cycle to see the credits and changes... I did and sure enough in December it was still incorrect. I went into the store and called several more times attempting to correct this... and yet it continues to be a problem... They continue to credit my account then a few days later cancel the credits and mark the account as "Disqualified Mobile Numbers" ... Just last week my service was disconnected because I refuse to pay a bill that isn't my fault... I paid enough to get the service reinstated but now they've added reactivation fees and late fees ontop of the other fees. I have an open support request which I keep replying on yet no one seems to want to fix the issue... I'm at the end of my line here and am throwing this out in hopes someone can suggest advice on how to correct the issue. At this point I'm starting to wonder if I'd be better off going somewhere else.... It doesn't seem anyone wants to help correct this issue and 3 months is a long time to be dealing with the same problem.
Hello, we're sorry to learn you're having issues with our promotion. We will be sending you a private message to further assist.
~Ivone
Someone ended up reaching out to me yesterday but we got disconnected and were not able to reconnect. Could we continue the conversation?
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