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I really need someone who is able to look into my "Loyalty discount $10 for 12 MO" credit that was promised to me on all lines. I have screenshot proof of this being offered to me by a chat agent on all lines, but as I can see it is only being offered on two lines. I was told it isn't possible to apply the credit to all lines for whatever reason, but there needs to be a supervisor or someone who has the ability to add promotions/discounts that were offered. Verizon is shady if they do not honor something that was promised. I am not pleased with Verizon.
We are sorry to hear you are having this experience melivel. I am sending you a Private Note so we can work together to get your issue resolved.
-Kaye
We attempted to reach out via Private Message so we could look over your Loyalty Discount issue with you. This issue is specific to your account, so we’d need to continue via Private Message to access the account and review the situation. Please contact us if you still need assistance.
-John
Start a new topic or ask questions in the open forum.
