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Loyalty discount

My family is experiencing issues getting our loyalty discount on our plan. Verizon informed us we had a loyalty discount and then suddenly removed it from our account without warning. We had this discount for quite some time and it suddenly vanished without making any changes to our account or plan….

When we called the agents about eligibility, we are told that we are still eligible but the computer system will not allow the agent to put the reoccurring discount back on the bill. They even state they are not sure why the discount was removed.

This has lead to us calling Verizon every month to receive the discount on our bill we were promised. We were told none of our account changes would impact our discount. I have had multiple agents tell me I need to call each month to receive the discount which is time consuming.

Verizon was supposed to follow up on a case number months ago to resolve this issue, and yet we have not received one call back.

Interesting note**The months we did not receive the discount would pay enough to cover our bill for an entire billing cycle or more.***

We will continue to call Verizon helpline each month and request the discount promised to our family. Maybe Verizon will get this resolved and call us back?

[Edited for Privacy]

Comments

Verizon_Support

We're sorry to hear that you've lost your loyalty discount! We want to make sure you're able to keep the same discount you've had and we're going to help you in any way possible. We're going to send you a Private Note so we can help.

~Jesse

Verizon_Support

Thank you for the ticket number. I want you to have your discount applied properly so you don't have to keep calling in to get it applied manually. Please let us know when you're available so we can help you.~Jesse

R2D389

Hello, I have the same problem with my account and the loyalty discount, it was active and suddenly it disappeared, I called customer service and I could not get the discount back. Please I need help with this issue. Thanks in advance to anyone that can help me.

Verizon_Support

Hello, R2D389. Saving money is a must and help is here. Please tell me more about the discount in question. What amount were you getting? Has there been any recent changes to the account/plan or device?

-Natasha

R2D389

I am sorry the delay, the customer representative told me that the discount expired, and that they had to validate again and see if I qualify. I am sure that my account losing the discount was triggered after I was troubleshooting not receiving calls with my number, that I turned off and back on again something related to my services, but of course I never turned off the discount or desired to lose it. I have tried to activate other discounts like corporate or student but my account doesn’t qualify for those discounts because are unlimited. I would like to restore my loyalty discount because my account have not changed and its even older now,. thank you in advance for any help.

User340

Hey Jesse,

please send me a note so we can move forward with this. I’m still having to call Verizon each month to have this discount applied.
thanks

ajs61295

They have been doing this to me for about. Year I missed most of them cause I didn’t go and claim the discount given it takes time to chat with them monthly just got off the chat with them the rep was saying oh well your eligible for 2$ off a line and with the price increase coming it doesn’t make a difference and it’s less than a discount I got before I’m getting sick of Verizon when I was just asking about the discount he was dodging my questions giving me indirect answers on what I would receive eventually they said I’d get the 20$ loyalty discount again I’d ask how long no direct answer seems like they’re trying to give you the run around I’ll be surprised if I receive the monthly 20$ discount again like I was told the way the rep was answering it seems very unlikely I still haven’t received the credit I was told they approved🤦🏽

Verizon_Support

Hello, ajs61295, we want to help ensure you're able to take advantage of all your eligible discounts. To make sure we're on the same page, have you now accepted an offer for a loyalty discount? If so, has a new bill generated for you since then and you are not yet seeing that discount?

-Lauren

Wildflora

I’m having the same problem. I finally got the loyalty discount at my 11 year mark. It lasted a month and now my bill is back up. Can we please get this fixed?

Verizon_Support

Oh, no! Dealing with discount issues can be frustrating, especially if the credit lasted 6 months before your bill went back up. Verizon is here to offer the support you need.

What recent changes have you made (new plan, additional promo discounts added, etc.)? Aside from the discount, any other alterations on your bill?

~Gilbert

Waccassasa

My Verizon account has been active since 2021. Originally the Loyalty Discount was described as a benefit for senior citizens. I also added auto pay for an additional discount. It did not show up on my bills. When I asked a Verizon representative where the discounts were credited he researched the account history and months later he said the credit card was not acceptable and Verizon required autopay to access a debit card for the discount. So, he deleted the credit card and added the debit card to my account. Several more months passed and another representative with Verizon said no cards are acceptable and routing and account numbers are required for the discount.
What is the Verizon policy on all discounts? How long are these discounts effective? Does Verizon have the options to remove discounts without explanation to their customers?

Verizon_Support

We know how important it is to make sure you receive the best value for your account, and we'll be glad to help out. From the following link you can find the payment methods that can receive a discount: http://spr.ly/6605wzPat If you have any other questions, let us know.

~Freddy

Singleparent2024

I have been a customer for 25 years and we have always received a loyalty discount. Then, “coincidentally” the discount was removed the day after I left the store and didn’t upgrade after being harassed for choosing not to get the insurance. Then the rep did something to add me to her “lead list” and everything went downhill from there. Messages weren’t sending. Battery no longer holds more than a half day. Lost the discount. It appears as though “loyalty” doesn’t mean anything. So the best recommendation I’d make at this point is to change service providers.

Singleparent2024

It also appears as though this forum is highly restricted so I doubt real service will be addressed in a timely manner or our problems solved.

You can’t make the same response to each post, even if it applies.

You also can’t select the bottom that indicates you have the same problem so they can’t even get the correct amount of data to see what an issue this really is.

Verizon_Support

Oh, no! We are truly sorry to see you in this discount dilemma. Verizon truly values your 25 years of loyalty to the company. Our goal is to offer the support you need.

For more discount data, feel free to visit our official page: https://www.verizon.com/discounts/.

We sent you a Private Message. Please review at your earliest convenience.

~Gilbert

Anf4

The same thing happened to me, my discount was removed and now the agent and supervisor I spoke said I have to call back on July 26 when my bill generates. Seems they tell this to everyone and give the run around. I hope Verizon will rectify this or I will go elsewhere. I’ve Been a customer for 16 years.

Verizon_Support

Anf4m, I'm so sorry about your bill increasing due to that discount. We're sending you a Private Message so we can help make things right.

~Jesse

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