Loyalty discount

[User340]

My family is experiencing issues getting our loyalty discount on our plan. Verizon informed us we had a loyalty discount and then suddenly removed it from our account without warning. We had this discount for quite some time and it suddenly vanished without making any changes to our account or plan….

When we called the agents about eligibility, we are told that we are still eligible but the computer system will not allow the agent to put the reoccurring discount back on the bill. They even state they are not sure why the discount was removed. 

This has lead to us calling Verizon every month to receive the discount on our bill we were promised. We were told none of our account changes would impact our discount. I have had multiple agents tell me I need to call each month to receive the discount which is time consuming.

Verizon was supposed to follow up on a case number months ago to resolve this issue, and yet we have not received one call back.

Interesting note**The months we did not receive the discount would pay enough to cover our bill for an entire billing cycle or more.***

We will continue to call Verizon helpline each month and request the discount promised to our family. Maybe Verizon will get this resolved and call us back? 

[Edited for Privacy]

[Singleparent2024]

I have been a customer for 25 years and we have always received a loyalty discount. Then, “coincidentally” the discount was removed the day after I left the store and didn’t upgrade after being harassed for choosing not to get the insurance. Then the rep did something to add me to her “lead list” and everything went downhill from there. Messages weren’t sending. Battery no longer holds more than a half day. Lost the discount. It appears as though “loyalty” doesn’t mean anything. So the best recommendation I’d make at this point is to change service providers. 

It also appears as though this forum is highly restricted so I doubt real service will be addressed in a timely manner or our problems solved.

You can’t make the same response to each post, even if it applies.

You also can’t select the bottom that indicates you have the same problem so they can’t even get the correct amount of data to see what an issue this really is.

[vzw_customer_support]

Oh, no! We are truly sorry to see you in this discount dilemma. Verizon truly values your 25 years of loyalty to the company. Our goal is to offer the support you need.

For more discount data, feel free to visit our official page: https://www.verizon.com/discounts/.

We sent you a Private Message. Please review at your earliest convenience.

~Gilbert

[Singleparent2024]

I have been a customer for 25 years and we have always received a loyalty discount. Then, “coincidentally” the discount was removed the day after I left the store and didn’t upgrade after being harassed for choosing not to get the insurance. Then the rep did something to add me to her “lead list” and everything went downhill from there. Messages weren’t sending. Battery no longer holds more than a half day. Lost the discount. It appears as though “loyalty” doesn’t mean anything. So the best recommendation I’d make at this point is to change service providers. 

[Waccassasa]

My Verizon account has been active since 2021. Originally the Loyalty Discount was described as a benefit for senior citizens. I also added auto pay for an additional discount. It did  not show up on my bills. When I asked a Verizon representative where the discounts were credited he researched the account history and months later he said the credit card was not acceptable and Verizon required autopay to access a debit card for the discount. So, he deleted the credit card and added the debit card to my account. Several more months passed and another representative with Verizon said no cards are acceptable and routing and account numbers are required for the discount. 
What is the Verizon policy on all discounts?  How long are these discounts effective?  Does Verizon have the options to remove discounts without explanation to their customers?

[vzw_customer_support]

We know how important it is to make sure you receive the best value for your account, and we'll be glad to help out. From the following link you can find the payment methods that can receive a discount: http://spr.ly/6605wzPat If you have any other questions, let us know.

~Freddy

[Singleparent2024]

I have been a customer for 25 years and we have always received a loyalty discount. Then, “coincidentally” the discount was removed the day after I left the store and didn’t upgrade after being harassed for choosing not to get the insurance. Then the rep did something to add me to her “lead list” and everything went downhill from there. Messages weren’t sending. Battery no longer holds more than a half day. Lost the discount. It appears as though “loyalty” doesn’t mean anything. So the best recommendation I’d make at this point is to change service providers.