I received the $10 loyalty discount offer tonight and it was only applied to one line. Talking with the online chat is useless. They are unable to correct any problems. Who do I need to speak with to correct this issue?
I have been a customer for about 20 years and lately the customer support has been horrible and next to non-existent.
firstdue398. Discount offers may vary, and some may be $10 per account while some may be for specific lines. Please watch out for a private message from us so we can review your account together and see what's going on.
-Sara
I have spent almost 8 hours over the last two days trying to correct a problem an agent created two months ago. The online chat support agents are completely unable to fix problems or they'll tell you the problem will be corrected in a few minutes only to wait and find the nothing was done at all.
Obviously the support here isn't any better than the online chat support. Is there a number or contact information for anyone that can actually do anything?
We want to assist you properly and will gladly gather information to make sure your concern is resolved, we are sending you a private note.
~Pam
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