So do I pay the bill to restore service when the billing overages are not mine? I’ve already hundreds of dollars for taxes on devices I did not order. Now they want me to pay before they will help me resolve billing discrepancies. Seems fair to penalize the customers for mistakes made by Verizon. I have little faith that I will be reimbursed if I make payment so I can speak to a representative. Maybe I should just go switch to another provider and we can marinate on the charges for device and services I never ordered.
DameLaLana, we would be happy to take a closer look at your account and help resolve your billing concerns. This is far from the experience we want for you, and the last thing we want is for you to be billed for devices that you did not request. To better assist, we'll be sending a Private Note.
~Izzy
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