This company contains a lot of manipulative and money hungry people. I made a trade in for a prom of $800 off with trade in, verizon states they never received the phone. I no longer have the phone nor the IMEI number and this bill is absurd. Not to mention I've talked to dozens of agents about my financial situation because I'm caring for a terminally I'll parent and I'm out of work. The reps tell me one thing then my service gets cut, there is no empathy with this company and I believe my trade in was lost and no one wants to confess to that.
Solved! Go to Correct Answer
I'm sorry to hear about your parent. I'm also sorry about your trade-in issue and bill. In terms of setting up a payment plan, we have some information about payment plan options: Make a payment arrangement to pay your mobile bill FAQs
g
We never want you to feel this way and always want to do all we can to help, Speakes901. We're sorry to learn of your terminally ill parent. We understand this is a difficult time for you and don't want to add to that. Let's check on your lost device. Just to confirm, did you ship the device back with the shipping materials provided by Verizon? If so, did you keep record of your tracking number?
-Danielle
I don't have a record of the tracking number at this time. I just need my services restored until the 17th.
I'm sorry to hear about your parent. I'm also sorry about your trade-in issue and bill. In terms of setting up a payment plan, we have some information about payment plan options: Make a payment arrangement to pay your mobile bill FAQs
g
Start a new topic or ask questions in the open forum.
