My $10 auto pay discount was just reduced to $5 :(

I was just notified that because I am a loyal customer and have a plan that is a few years old my auto pay discount is going to be reduced to $5.

This reflects very poorly on Verizon.

An auto pay discount should be the same regardless of which plan you have. Punishing your loyal customers makes no sense.

I was given the option to change to one of their newer plans which is worse than mine and costs more to get a $10 auto pay discount. Oh joy.

Accepted answers

Dan_VZ

For more information and clarify on this topic, please see our Autopay Discount reduction FAQs.

All comments

jkroner

I would like to know how this is legal. If I entered into a “grandfathered” contract, how can Verizon just decide that it no longer applies when I’m upholding the contract? I don’t get to decide that I’m just not going to pay my full bill each month. I feel like there has to some kind of obligation from Verizon to uphold the contract that was entered into unless the plan is changed. I will be looking into this further to see what kind of options are available to consumers.

SCOVIN55

@CPAustin
wrote:
I was just notified that because I am a loyal customer and have a plan that is a few years old my auto pay discount is going to be reduced to $5.
This reflects very poorly on Verizon.
An auto pay discount should be the same regardless of which plan you have. Punishing your loyal customers makes no sense.
I was given the option to change to one of their newer plans which is worse than mine and costs more to get a $10 auto pay discount. Oh joy.
Same here. Got an email 2 days ago. Loyalty means nothing anymore. Looks like I'll be looking for a new home for my 5 unlocked phones.

LAHaman

Rather than incentivising to switch plans, Verizon is opting to penalize long-time customers. We may just move our 5 phones to another carrier.

Jado1406

Same case here I have 5 lines for almost 5 years with Verizon, seroiusly considering change to their lowest plan, until paying off my recently upgraded phone. Then immediately cancel my 5 lines and move to another sevice, considering At&t or perhaps Spectrum, since they use the same infrastructure as verizon.

JennC_1728

I just made a very similar post. I got that same email and I was so angry. They have been trying and trying to get me to switch and I kept telling them, why would I switch to something comparable to pay MORE? Well then I got the same email about the $5 auto pay. I'm so livid because they are doing this to loyal customers. I'm so fed up I'm thinking of switching providers.

Bblizman

I have the same issue. I have escalated it with the Verizon loyalty dept only to be told they don’t make the rules! Poor customer experience. Seriously considering making the switch to T-mobile

madsens135

I got the email as well that the auto pay discount going down to $5. Been a loyal customer for like 18 years now and have 10 lines with them. considering moving to another provider because of this. $5 x 10 = $50 more per month I have to pay now. seriously Verizon, not a way to treat loyal customers.

Mag1029

And if you do shift to their new plans and try to get the most comparable, you won’t be eligible for any of their phone upgrade promos unless you’re willing to pay for the top tier plan. It’s such a terrible way to treat loyal customers. And I HATE making any changes of any kind with Verizon because inevitably it will cause our phones to stop working and they’ll have to troubleshoot which always takes at least a day! Do better, Verizon!

Hannah12345

I only use them because it’s “best coverage” in more rural areas, but honestly, I don’t know if it’s worth it at this point. They just keep getting worse and worse. Penalizing someone with an unlimited plan for not upgrading to an even more expensive unlimited plan, is so ridiculous. I’ve had that auto-pay discount for years, they have no right changing it, trying to strong arm me into getting a more costly plan.

Guinness0806

I saw my monthly bill increase and discovered it was because my autopay discount decreased. I’m so tired of Verizon. I had ZERO problems with AT&T and wish I never switched. AT&T honored their agreements and discounts regardless of how old they were.

Psc425

Same here and I have 6 lines and 20 years. Thanks for your loyalty was included with the notification.

amynsteve09

My bill is 20$ more a month now! 17 years means nothing? The contract for my 3 phones that i signed when i bought them said i got a 10$ per line disc. That should last at least through the contract end date which has not arrived yet, right?! Thanks Verizon!