My April payment

[kantor89]

Soyon *****

Account Number:  *****

my email: [email address removed per the Verizon Terms of Service] 

(2nd email)

I got a new bill today, and it was for 2 months of my bill (the amount I already paid but didn't clear plus the next month's bill, $311.93) 

I checked with my billing agent, United Healthcare U-card, and they verified that the previous (April) bill was already paid to Verizon, and U-card provided me with two Confirmation numbers (Fios Internet bill and Wireless phone service bill).  

***** (Wireless Phone),  *****(Fios Internet)

Please correct and process it as soon as possible. (Please drop the amount of April Bill and the Late fee)

PS. Attached are:

The Confirmation Number from U-Card (*****), Receipt of April Bill,  and  the incorrect May bill from Verizon.

Thank you.

(First email)

I have already paid the May bill (May 5th), and I haven't received the June bill yet. Please find attached the receipt here for your reference.

I think an office error has occurred, so please correct it.

[vzw_customer_support]

We can absolutely take a look at the bill together and see if the bill and payment just crossed. We are sending over a private message to get additional details and get started. 

-Meg

[vzw_customer_support · Accepted solution]

We had sent a Private Message to continue the discussion related to your billing concern. This query is specific to an individual account, so we will need to continue in Private Message to fully resolve the concern. Please contact us if you still need support.