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Yes I had a promise to pay set up for yesterday and wasn’t able to pay the whole thing. When I chatted with multiple agents they assured me my services would be secure until the 15th. But then tonight I was told something different. And my brother committed suicide so it’s very important that I keep my services to communicate with my family. So I need help ASAP.
First we want to send our condolences on your loss! We know that especially in times like this, it's important that you have full access to your service. We will be sending over a private note about the payment and options together as well.
-Meg
We're so sorry to hear about your brother and offer our sincerest condolences again.
For anyone experiencing similar issues, if you have a payment arrangement set, you may face service interruption if the arrangement is not fulfilled on the agreed upon date. If you need to modify or change your arrangement, it’s always best to contact Financial Services at 1-866-266-1445. Their hours of support are Monday through Saturday from 8:00AM - 10:00PM Eastern Time, and then Sundays from 10:00AM - 7:00PM Eastern Time.
If anyone needs any help, please reach out for assistance.
-Necia
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