I have 4 Phones under my current plan. My main phone that I use for business was dropped and damaged. I went in to see what I could do or if I had an upgrade on one of the other lines. Long story short, they moved me to a business plan, assured me that my bill would go down when in fact it went up over $150. They said it was a customer service issue and that my discounts weren't applied. Meanwhile we discovered that we never got credit for phones that were traded in a year ago on new phones. When I asked to go back to the old plan, they told me the manager was the only one who could help so we made an appointment to go back. We did, after an hour he told us that he would have to work on it to come back the next day. We did, he wasn't working, it was his day off is what we were told. We sent several emails with no reply. I called and he said he would get back to me and still no reply. I can't call the store directly because it goes to the corporate number. I called Verizon directly, after an hour and a half of them trying to move my account back they said, sorry, you have to stay on the Business account now for at least a month. Customer service said that they wouldn't do anything more because of the terms of the agreement I signed when I moved to the business account. Now, I'm stuck with a plan that $150 a month. No help from the store or from Verizon directly. It's the absolute worst customer service experience that I've ever...ever encountered.
I've lost all my discounts that I had under the regular account.
They put in a Military Discount to bring my monthly bill down even though I told them I wasn't military.
I'll will never get credit for the phones I traded in now because they can't find they old account even though I GAVE them the old account number.
Should I just walk away from this stupid mess now since they won't help and go to T-Mobile?
We are sorry to read that you had this negative experience, as this is never what we want for you. To better assist you, we will be sending you a private message.
~Freddy
Freddy, thanks for the reply. I would appreciate any guidance on this. I've spent days trying to resolve this matter.
Start a new topic or ask questions in the open forum.
