I’m desperately trying to get an issue resolved. I have been a customer for almost 18 years and have never had the issues I m experiencing getting assistance. I had to call every day for two weeks before I thought I had the issue of my phone charges resolved by a team leader supervisor Eren on March 6th 2024. . I took photos of the entire chat but my Account has not been rectified. I was given a promo escalation request # 1249 and told everything was resolved and well documented on my account but apparently not resolved as I called and nothing has happened.
We want to make sure we're able to get your situation all taken care of. We don't want you to keep having issues with your promotions. We're sending you a Private Message shortly.
~Jesse
I am still needing assistance. I thought they had resolved the issue by stating that they would give me a credit for $50 each month up until February of next year however, in October, I was charged the full amount for my account I called and the gentleman stated he would be Refunding the $50 and applying it to my account that did not happen instead I see that there’s a notation that I will receive a $50 credit and November I was originally charged for a phone that should’ve been a promotion. This has been nothing but a headache. I am forced to call every month and ask for a $50 credit. Sometimes they get it right sometimes they don’t Anyone can help me just simply credit my account for the remaining balance I would be most appreciative
Hello, Rchris195, thanks for reaching out in reference to your device offer. We know it's important that you receive the correct credits and certainly don't want you to have to call in each month about this. So we can better assist, we will be reaching out via Private Message.
-Lauren
I am also having a billing issue with my account and every time I call customer service I am told that there is nothing they can do, I have cancelled my account because of these issues. I wanted to stay with Verizon but the customer service is horrible.
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