Netflix on us randomly deactivating
VengefulToaster

So after encountering much of the same issues seen elsewhere here about the Netflix on us promotion (received by paying for a year of Paramount+ - which is still working fine) not activating for about 3 months (already not great), it finally activated in month 4. It was active for about only a month and then I randomly got an email from Netflix saying my account had been deactivated. I log into Verizon +play and sure enough, my Netflix account shows up in the inactive section. I contacted Netflix and they said Verizon terminated the subscription.

 

Verizon only shows a renew option on the Netflix tile,  so I click it (maybe it needs to link back up), and get an "Oops we encountered an error" and nothing...

So I am here (again) without Netflix (again Paramount+ is working fine and it was the bundle) even though my year subscription should last until December 18th. 

Support has been less than useful thus far and I would _really_ like to get the stuff that I paid for and get this resolved.

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6 Replies
vzw_customer_support
Customer Service Rep

We're sorry to read about the issue with your Netflix account and we would like to help. Have you tried clearing the cookies from your browser to see if it will fix the issue? ~Peter

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VengefulToaster

Hi, I have, I also tried different browsers as well.

I dont see how this could be tied to my browser since it appears as Verizon ended my subscription even though its supposed to go into December.

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vzw_customer_support
Customer Service Rep

VengefulToaster, thank you for the additional details. We want to make sure that everything is set up properly on your account. We're sending you a Private Message so we can better help you.

~Jesse

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VengefulToaster

Hi, so Ive been in several support sessions and haven't gotten much help. I also cannot respond to anymore DMs now as it says "You have reached the limit for number of private messages that you can send for now. Please try again later." - I only sent one asking for a new link there...

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VengefulToaster

Hi, I haven't heard anything for about a week now. Could I get some support please?

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VengefulToaster

Hi just wanting to check in and see if I could get any support with regards to this problem

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