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New 5G home internet user unable to view bill.

New 5G internet user here. (I do not have a verizon phone) I keep receiving emails from verizon and when I click on view bill or go to account I keep getting "Oops ! Page has moved !" When I attempt to call customer service, the automated service says I do not have a verizon phone and terminates call. The verizon website asks for a verizon phone number or account number however I have never received anything with the full account number attached to it. Anyone else experience this or have a suggestion on how to resolve the issue?

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SynthpopAddict

On the PC version of Verizon's website, there's a "Sign in" link at the top right, and in the login page, there's another link "Create new account" at the top. What happens when you try to create a new account there?

The login screen does have a reference to a User ID for home internet customers; do any of the emails you've received have any reference to the User ID?

Surprised the automated answering system just hangs up on you. Geeze, Verizon, what if someone new was trying to sign up for service?

fastrabbitdog

When I sign in with my username which is also my email address it wants me to link my existing services by adding a verizon cell number or my account number which I have not received. It also appears it is logging me in under guest and taking me to a universal profile page.

SynthpopAddict

Maybe it was that you tried to register your account a little too soon, and the system hadn't been updated just yet. From what you're describing, you have a guest account and won't be able to get anything linked to it, because guest accounts have very limited rights. There are links for "contact us" and "support" at the Verizon website, but I'm not sure there are numbers to call or a live chat hooked to them, and I don't want to send you down a rabbit hole. The Verizon reps who hang out at the forums aren't here on Sundays; hopefully one of them will see this thread and send you a private message as I think your current guest account needs to be deleted and you'd have to sign back up for a "real" account to get everything to work. If nobody from CS PM's you, send a private message to @vzw_customer_support
.

fastrabbitdog

Sounds very possible. Those contact us and support links all take you to the automated system that requires a verizon phone number to get any assistance. I think I still need to talk to an actual person to get the account number. Thanks for the advice.

fastrabbitdog

Update on the issue. I was able to contact someone in sales on Monday morning which in turn was able to transfer me to the customer support team. Customer support was able to give me my account number after verifying my identity and also informed me that even though I don't have a Verizon phone plan, there is still a Verizon phone number linked to my account. So they gave me that as well. So then we attempted to link all this information together so I could view my account and again nothing but problems. Now they are looking a bit more deeply into the problem and said it may take up to 72 hours to sort things out.

Verizon_Support

We never want you to have problems accessing your account, and we'd love to help you. Your 5G Home Internet comes with its own phone number for billing purposes, and you can use that phone number when trying to call. You'll be able to find that phone number in the confirmation e-mails you received when you purchased your device. To create your My Verizon account for your 5G Home and manage all of this online, please follow these steps here: https://www.verizon.com/support/knowledge-base-17492/

~Jesse

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