Trying here as a last resort. My mother in law ordered a new phone, tablet and watch as part of a holiday promotion. She was with another carrier and went through the process of porting her number to Verizon. Her former carrier released the number and closed her account. Only, Verizon has yet to activate the new phone etc. They seem to feel there may be fraud, which I can understand to a degree. My mother in law lives in another state and is up for the holidays. She placed the order online and had the phone etc shipped to my house where she is staying. This seems to have thrown Verizon into a tizzy. Again understandable….to a degree. However…my mother in law has called a half dozen times, gotten bounced around from rep to rep and even disconnected on several times. She is not receiving ANY help in resolving this. One rep told her to go to a local Verizon store. Which she did. Only to be told they can’t help her. Her old phone is shut off, the old number ported to Verizon but obviously not activated. She has no phone or ability to call anyone. To make matters worse, she is battling brain cancer and cannot communicate with her doctors as they cannot reach her. My wife has been trying to help her mom with this daily and it’s to the point where it’s causing so much unnecessary grief and stress. I figured I’d try here. Is there a corporate office for customer issues that are not getting resolved? Due to my mother in laws health situation, her not having a phone is now posing a serious problem. Verizon’s handling of this has been abysmal.
