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New customer, multiple issues

New customer, multiple issues. Did the ‘iPhone 14 Plus. Get four, on us.’ deal; selected the four lines for the unlimited welcome for $40 a line. Signed up with $15.00 refer a friend credit & the $10 autopay/paperless credit bill per line.

I ported my number and selected the same prefixes for the other 3 lines. All four phones came in at different times due to the holiday and back orders.

I had issues with my line being fully ported and one line came in with the wrong phone number assigned. That was a headache and multiple chat session and told totally different things. Then Attempted to a port number to that line with failure. Eventually a chat agent did change the number to the correct phone number initially selected. I was told I would have two activation fees waived or credited due to issues with two of the four lines.

Received the first bill and paid to realize that it was just for one phone line and was for unlimited welcome at $75 a month and the device credit was not applied.

One Verizon agent stated this was due to when the phone was activated. However that cannot be correct as the first bill reflects charge dates before I even received the phone and then it was days later before the line was actually fully activated. Regardless I should not be charged $75 for one line as I didn’t sign up with only one line, I signed up with four lines.

Second bill does not have the device credits when I was promised they would reflect on that bill. Two of the activation fees weren’t waived/credited. A $15 phone number change was applied to the bill- which was due to Verizon’s error with the incorrect phone number assignment and then failed port. Plus the agent who changed the number to the correct number originally selected did not disclose such charge. Along with double service charges and fees to the line with the number change.

I now see that one agent was successful in applying a credit to one activation fees & the $15 phone number change.

However, I would like someone to please look at my first bill and make any corrections, apply the phone device credits, & I would like to get the second activation fee waived as promised due to all the headache.

Comments

Verizon_Support

Happy Wednesday! Being on to account is crucial, especially if you are encountering billing problems. Our goal is to aid you in the best way possible. We sent you a Private Message, please review at your earliest convenience.

~Gilbert

jonsipp

I have responded via private message, waiting for a response on what info I need to provide. Thank you kindly for you time.

Ljg1009

I had the same deceptive practice by Verizon pulled on me. I left Sprint after 30 years to switch to a much worse carrier. I also have supplied a valid code to get the 15.00 discount on three of my new lines. it’s been over two months and several hour long phone calls with people I can’t understand most of what they are saying anyways. But three calls all said I will get the discount . on ny third billing cycle and still no discount

Verizon_Support

Hello, Ljg1009, we're so glad you decided to switch to Verizon and we want to help with your discount concern. So we can best assist, we will be reaching out via Private Message.

-Lauren

jonsipp

I just did a chat with Lauren, with Verizon who responded to you. Although the refer a friend credit were not an issue for me- it did apply to my first and second bill, I merely shared that info to give the full rundown of what I signed up with.

Lauren was able to get all my other issues sorted out. It does help to provide any documents you may have with your issues. I took screenshots of everything when setting up service and ordering, all the promos, the fine print of the iPhone 14 Plus device promo, down to the refer a friend promo code I used, everything. I was able to send some of my screenshots in the chat session in regards to my main issues as the agent did have conflicting info than what I had. I share this as it does help to document everything and share it when presented with otherwise. I understand we should not have to do that, but it certainly helps and can save time.

If any of the representatives reach out to you in private message, respond to them. They should help you get your issue resolved. Best wishes.

Verizon_Support

Hi jonsipp. Thank you for reaching out again to address th refer a friend credit not issues. One moment while I review the account and will be right back.

-Deb

Verizon_Support

I am still here and appreciate your patience.

-Deb

Verizon_Support

I do see one active Refer a Friend credit active and another that is "pending" status generated on 1/16.

Pending - Code has not yet been redeemed by a Referrer.

-Deb

jonsipp

Deb, are you speaking to me? If so I did not have a refer a friend promo issue, I was responding to another user who did have that issue.

Either way I appreciate you responding and attempting to assist.

jonsipp

I’m reporting for other customers to be in the know. My father in law who setup an account the next day as I did, using the exact same deals as I did, is having issues with his refer a friend promo code not applying to his bill. He’s in the process of trying to get it corrected. A Verizon chat agent incorrectly told him the person who refer him is the only one who would be getting the discount. I will say that if you’re a new customer watch your bills like a hawk and anticipate problems with your bill. Two new accounts and both have different promo credits not properly applying. Documents everything during your process.

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