No record of 150.00 cash payment received

[fillcarol]

I live in Texas City< TX & sales store for Verizon is in LaMarque, TX near a Wa l  Mart.  I have been a customer of Verizon for year off and on even before they adopted the name Verizon. I recently added a line to my account and purchase a phone.  I was told by the sales person that the activation fee and sales tax was $150.00.  I asked about a receipt and was told that it would be in my email account. Well to my surprise no receipt for cash no there is no notation showing that the $150.00 was applied to my account for activation or taxes for phone.  In fact I saw that my bill show the activation fee of 40.00 and  nothing regarding sales taxes for the phone. Where the sales person was nice and polite and for that service I lost a 150.00. I take part of the blame for trusting the sales person to do what was right but I should have demanded a received for my cash money.  A very costly lesson learned regarding  never to trust anyone when it comes to giving them cash money.  I even text her regarding the matter that the 150.00 wasn't shown on any of the paper work and later I had to have the phone replaced and she reluctantly waited on me and I mention the activation fee not be shown and she just ignored that conversation. I hope this location adopt a new policy when taking cash or don't take cash at all if employee not posting it to customers accounts,

[vzw_customer_support]

Thank you for bringing this to our attention, and we sincerely apologize for this frustrating experience. One of our core principles is to act with integrity, and we are taking this matter very seriously. I am sending you a Private Note now to investigate this further and provide clarity on your $150.00 charge.

-Christy