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I traded in 5 phones in Nov 2024 and STILL have not received trade in credits for 3 of them! Additionally a hot spot that I have been told was removed, keeps returning to my bill. This happens despite a “resolved”case #and multiple calls with customer service. I am very frustrated!
Solved! Go to Correct Answer
Resolution Update: By partnering with support, the issue of the missing trade-in credits was resolved. If others encounter similar problems with not receiving a credit for a device they traded in, common factors can include system delays, tracking errors, or unmet equipment condition and timeframe requirements.
For anyone facing a similar issue now, we recommend first reviewing our trade-in FAQs here: https://www.verizon.com/trade-in/faq/
After a trade-in is submitted, you can also check the status of your trade-in online by visiting the following link and entering your unique Submission ID: https://www.verizon.com/sales/digital/tradeinstatus/landing.html
If you still require assistance, please contact us for support.
~Izzy
We are here to support you. Sending you a private note now.
-Cryssie
Resolution Update: By partnering with support, the issue of the missing trade-in credits was resolved. If others encounter similar problems with not receiving a credit for a device they traded in, common factors can include system delays, tracking errors, or unmet equipment condition and timeframe requirements.
For anyone facing a similar issue now, we recommend first reviewing our trade-in FAQs here: https://www.verizon.com/trade-in/faq/
After a trade-in is submitted, you can also check the status of your trade-in online by visiting the following link and entering your unique Submission ID: https://www.verizon.com/sales/digital/tradeinstatus/landing.html
If you still require assistance, please contact us for support.
~Izzy
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