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I received one of those ridiculous prepaid cards that you send out instead of sending a check. I can't use the card anywhere online. I can't transfer my funds. The customer service number listed lets me check my balance and that's it. This is ridiculous. Can someone please contact me about accessing the 55.99 that Verizon has owed me for 2 months now?
I am also still a current customer and you could have just applied this refund from my other account to my current bill instead of making everything so complicated.
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Hi shuka,
Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on the envelope icon that appears at the top right corner of this page. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.
