Not being able to pay a bill! How do I file a complaint!

Trinitygal
Newbie

I have been trying all morning, over 4 hours, trying to pay my closing bill. I cannot get it done. Not online, by phone or at the store.  Been on hold. for almost 30 mins this last time. Called every number I can find.  I do not have my pin number and the "cannot" get it reset. I want to file a complaint. This will be the second one I have filed. All this just to try and pay a bill.

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vzw_customer_support
Customer Service Rep

Hi Tirinitygal sorry to hear you have not been able to get your closing bill paid. We want to make sure we can get this settled for you. We will be sending you a private message so that we can better assist you today.

-Rosie

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Trinitygal
Newbie

Im on hold and trying with another agent yet again as I write this. but not having any luck.

 

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