Not honoring promotion

Jody17
Newbie

I recently traded in two phones on a “pay off” / trade in promotion and now I am being billed for the amount still owed on those two phones on top of my new phones. Been getting the run around on three separate conversations with representatives. Not sure what my next step is besides contacting the fcc?

0 Likes
Reply
1 Reply
vzw_customer_support
Community Manager
Community Manager

Help is here.  We want to ensure that you are receiving all of your eligible promotions.  A private message is being sent to you for further assistance.

-Sean

0 Likes
Reply