On my Verizon app I saw a deal telling me that a nurse can receive discounts on their phone bill. So me being a nurse, I followed the instructions and signed up on the id.me then added the discount to my account. Little did I know that this discount would remove my $35 mobile + internet discount! My phone bill was regularly around $35 each month but has jumped to $70 next month then at a rate of $55 regularly after that. This means that Iโm paying more on my phone bill when I signed up for the nurses discount thinking Iโd be saving money, not spending more money. I chatted with a Verizon rep and they told me that discounts canโt be stacked. That is fine, but what isnโt fine is that I was told the change is irreversible because the mobile + home discount is no longer active. How can a change become so instant that I canโt even go back to the amount I was already paying and the discount I already was receiving. Is this even legal to allow for a discount to be removed and replaced with a discount that makes you pay more. Thatโs not even a discount. All Iโm asking for is that my account return back to the same and that I not get punished over a mistake that shouldnโt have been approved so instantly in the first place.
We want to make sure that you're getting the best discount for your account. We would like to take a look at your account. We will be sending a private message. ~Peter
We're here to help. Let us know if you need assistance. ~Peter
Start a new topic or ask questions in the open forum.
