Needless to say I'm livid. They say it was returned outside the offer window. The first box didn't arrive so I had to be sent another. This is utterly unacceptable. The phone is worth $500 if I sold it on eBay.
How do I cancel the upgrade and move all my lines? I have been paying around $400 / month for 10 years and this is the treatment I get.
Thanks for reaching out and bringing your situation to our attention. Let us turn this around and earn your trust again. We can put a fresh pair of eyes on the trade-in device and review options. Please reply to the private message so we can collect information that will help us move forward with your help.
-Deb
Do you have a tracking number for the trade-inb device return?
-Deb
The order number is [Edited for Privacy]
Tracking is 1Z096V4Y0626083652
I was speaking to someone via the chat app.
They say they have put in a form to get the amount changed back to $830.
Reference 364248. Hopefully that will fix the issue. Apparently I have to wait 4/5 days for a confirmation email.
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