How do I speak to a tenured rep regarding a billing dispute? Calling customer service is a frustrating dead end. All questions and no resolution. It is disheartening to spend so much time whether in chat or calling customer service only to be asked question after question when my account history should be at their fingertips.
Readyforchange2, my apologies to hear of this experience. Help is here. I have sent you a Private Message for assistance.
-Natasha
Once I resolve this, I am considering another carrier. Verizon customer service has been anything but helpful. Just a time consuming loop.
Oh, no! We are truly sorry to read about your recent experience. We know that receiving unexpected charges can be overwhelming. The last thing we want is to lose your service. We want to offer the support you deserve. We will need to access your account to review more details. We sent you a Private Message, please review at your earliest convenience.
~Gilbert
Start a new topic or ask questions in the open forum.
