Over payment

[Jerecka2018]

I have literally been with Verizon for 3 years! I have been struggling to pay my bill why? Because I get charged more than what I am supposed to pay every month. My bill goes up. I have a lot going on my son is going through a lot. My account is currently suspended! Is there anyone who can point me in the direction to talking to a real live actual human being. I am not late because I’m irresponsible, I am late because I am really having a hard time and I’m not even able to call the dr. When I have to it is what it is.. but I don’t even use my phone but for calls  mostly I hardly ever even text people. And my bill is outrageous. It just blows my mind.  If anyone knows please reach out. I don’t know how to get help without it being through here. I have been searching and I tried the call the financial hotline they just ask me to pay my bill can’t get no further.

[vzw_customer_support · Accepted solution]

I want to make sure you're able to make calls to your doctor and we're going to do everything we can to help keep you connected. The last thing we want is for you to keep struggling to reach a representative. We're going to send you a Private Message so we can help.

~Jesse

[Robbob2236]

I just wanted to pay my past bill .  For $69.60 

[vzw_customer_support]

We can take a look at your concern regarding your overpayment. We'll be sending a private message. ~Peter

[A_G3]

I also been with VZW for 3 years, still experiencing bill changes monthly. I feel I’m being taken advantage of. Not to mention my service is putrid and i pay 140.00 monthly for 2 plans 2 lines. At this point I’m considering moving on from VZW and not to mention the customer service moving off shore is wretched and lousy.

[vzw_customer_support]

We're sorry to read about the issue with your bill. We want to help. We'll be sending a private message. ~Peter