Overage charge with carryover data?

mpmoshell
Newbie

I just got a data overage charge for the last billing cycle even though I have .35 GB carryover data currently showing on my account. I don't understand how this is possible. Can someone please explain?

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vzw_customer_support
Customer Service Rep

We can help take a look at this concern regarding your data usage. We will be sending you a private message. ~Peter